Rewards Loyalty Program Terms & Conditions

Updated: December 4, 2025

Welcome to the Knockaround Rewards Program (“Program”) offered by Knockaround, LLC (“Knockaround,” “we,” “us,” or “our”). By enrolling in the Program, earning or redeeming points, or otherwise participating, you agree to these Terms & Conditions (“Terms”). Please read them carefully.

These Terms are in addition to and incorporated by reference into our general website Terms & Conditions and Privacy Policy. In the event of any conflict between these Terms and our other Terms & Conditions, the other Terms will control to the extent set forth there.

1. Membership & Eligibility

1. Membership in the Program is free and available when you enroll in your Knockaround account and opt-in to the Program.
2. You must be at least 13 years old (or older if required by law) to participate. By enrolling you represent that you meet this age requirement.
3. Membership is limited to individual consumers for personal use only; accounts used for commercial/resale purposes or multiple/allied uses may be disqualified.
4. We reserve the right, in our sole discretion, to refuse participation, suspend or terminate your membership or cancel points if we determine abuse, fraud, or violation of the Terms.

2. Earning Points

1. Effective December 4th, all point accumulation is paused as we begin transitioning away from our current rewards loyalty Program.
2. Points have no cash value, are not transferable, and cannot be redeemed for cash, unless explicitly stated otherwise.

3. Point Expiration & Account Status

1. Your earned points do not expire, provided the Program and your account remains active.
2. We reserve the right to suspend or terminate your participation (including cancelling accrued points) if we suspect fraud or abuse, or if you violate these Terms.
3. We also reserve the right to suspend or terminate the loyalty Program at any time.

4. Redeeming Points

1. Members may redeem points for dollars at checkout.
2. Minimum and maximum redemption: Members must have at least 100 points (US $1) to redeem at checkout. Members may redeem at most 1500 points (US $15) at checkout.
3. Maximum redemption: Members may redeem a total of US $15 in points per order.
4. Reward redemption limit: Members are limited to 6 redemptions per 7‑day period.
5. After a reward is redeemed, members have 14 days to use the reward. Redeemed rewards expire after 14 days.
6. Points may not be used toward shipping, taxes, duties or excluded product categories (e.g., prescription/Rx orders/gift cards/pre-orders).
7. Once you redeem points, the discount is final and cannot be refunded back into points.

5. Program Tiers and Perks (Optional/Future)

While current participation may not require tier status, we reserve the right to introduce tier levels or status benefits at our discretion. Perks may include early access, bonus point multipliers, exclusive discounts, but are not guaranteed, may vary by tier, and are subject to change.

6. Changes, Modification & Termination

1. We reserve the right, in our sole discretion, to modify, update, suspend, or terminate the Program or any part thereof—including how points are earned, redeemed, or valued—at any time with or without prior notice.
2. Any changes to these Terms will be effective immediately unless otherwise stated. By continuing to participate after changes are posted, you accept the revised Terms.
3. If the Program is terminated, we may cancel accrued points, convert accrued points, provide a limited window for redemption, or substitute a similar program, as we deem appropriate.

7. General Conditions & Limitations

1. We reserve the right to audit all transactions and to deduct or void any points earned from orders that are returned, refunded or cancelled.
2. Points, benefits, and rewards are promotional and have no cash value; you have no property right in them.
3. The Program account is personal, non-transferable, and may not be shared, assigned or combined with other accounts.
4. The Program does not constitute a contract of employment or guarantee any specific benefit or reward. Participation is voluntary and subject to our approval.
5. We are not responsible for lost, stolen, or unauthorized use of your account or points—for your protection keep your login credentials secure.
6. By participating, you agree we may collect and use data about your participation (points earned, redemptions) in accordance with our Privacy Policy.
7. These Terms—and your participation—are governed by applicable federal, state and local laws. To the extent any provision is prohibited or unenforceable under local law, that provision shall be interpreted or modified to comply, and the remainder of these Terms will remain in full force.
8. Participation in our promotional programs is always optional, and you can terminate program participation at any time as explained in applicable program terms. You may also contact us at support@knockaround.com to unsubscribe or cancel your participation.

8. Disputes

Any dispute regarding the Program or your points or account must be submitted in writing within 30 days of the date the alleged issue arose. After that period, the transaction will be considered accurate.

9. Contact

If you have questions about the Program, your points balance or these Terms, please contact us at: support@knockaround.com or via Live Chat on the bottom right of your screen.

Notice:
Knockaround LLC reserves the right to interpret, modify, or discontinue the Program at its sole discretion, with or without prior notice. Your participation constitutes acceptance of these Terms and any future amendments.